Return Period: We offer a return period of 30 days from the receipt of your product. Unfortunately, returns made outside of this period will not be accepted.
Eligibility Conditions for a Return: To be eligible for a return, the product must be in its original condition:
Unopened, unworn, unwashed, and unused.
All original tags must be attached.
The item must be in its original packaging.
A proof of purchase is required.
Valid Return Reasons:
Incorrect product received.
Damaged or defective product upon arrival.
Incorrect size issue.
For returns or exchanges due to damage or defects, please provide a photo or video illustrating the issue for validation.
Exchange Policy: We accept exchanges for items, including in case of size issues, subject to availability and compliance with hygiene standards.
For an exchange, please contact us at the address Contact@badra.site by indicating your order number and the desired size. Exchanges for a different size or color depend on our available stock.
Procedure for a Return or Exchange: If you believe your item is eligible for a return or exchange:
Contact our customer service at Contact@badra.site by mentioning your order number and the reason for the return or exchange.
If your return or exchange is approved, we will provide you with instructions on the shipping address.
Please note: it is essential to contact us before returning an item. Unsolicited returns or exchanges will not be accepted.
Refunds: Upon receipt and inspection of your returned item, we will inform you of the status of your refund. If your return is approved, a refund will be processed to your original payment method within a specified timeframe.
Please note: shipping costs are non-refundable.
Shipping Costs for Returns and Exchanges: Shipping costs for returns and exchanges are the responsibility of the customer. We recommend using a shipping service with tracking or opting for shipping insurance, as we cannot guarantee the safe receipt of returned items.
Delay or Absence of Refund: If you have not yet received your refund:
Check your bank account again.
Contact your credit card company, processing delays may apply.
Contact your bank. Additional processing time may be required.
If after these steps you still have not received your refund, please contact us at Contact@badra.site.
Incorrect Address: Please ensure that the provided shipping address is accurate. We cannot reship an item if an incorrect address was provided at the time of purchase. The customer is responsible for the accuracy of their address at the time of order.
Last Updated Policy: September 23, 2024
